Laundry services are available weekly on Friday, Saturday, and Sunday and may be booked as either a one-time service or a weekly recurring subscription.

All laundry services have a maximum turnaround time of 24 hours, meaning your items will be returned clean, folded, and organized within 24 hours of pickup or drop-off unless otherwise discussed in advance.

Porch Pickup Service

Clients located within our designated service area are eligible for porch pickup and return delivery.

Current service areas include:
Harrisburg, Camp Hill, Mechanicsburg, Lemoyne, Enola, New Cumberland, Hummelstown, Hershey, Linglestown, and Paxtang.

Porch pickups are available Friday through Sunday between 8:00 AM and 11:30 AM.

At booking, you will provide your address and select a preferred pickup time. Pickup routes are scheduled in a manner that allows for efficient travel and route planning; however, Law & Linen will never arrive before your selected pickup window.

All completed laundry will be returned to the same pickup address within 24 hours.

To ensure items remain properly separated and organized, all laundry must be placed in bins, totes, baskets, or bags clearly labeled with your name. Unlabeled laundry may result in delays or refusal of service.

Drop-Off Service

Clients located outside our service area may utilize our drop-off option.

Drop-offs are accepted Friday through Sunday between 8:00 AM and 5:00 PM.

After booking and providing a valid phone number, you will receive a text message with the designated drop-off location. All completed laundry will be returned to the same location within 24 hours unless alternative arrangements are approved in advance.

Requests for alternate meet-up locations must be made at least 48 hours in advance and are subject to availability.

Due to scheduling limitations, alternate meeting arrangements cannot be guaranteed.

For all drop-offs and meet-ups, laundry must be placed in bins, totes, baskets, or bags clearly labeled with your name to prevent mix-ups between client orders.

Please check all pockets before service. Law & Linen is not responsible for items left in pockets, including cash, jewelry, electronics, documents, or other personal belongings.

Cleaning Service Process

Residential cleaning services are designed to provide routine maintenance and upkeep for regularly lived-in homes. Services are completed based on the home size, property condition, selected focus areas, and any approved add-on services chosen at booking.

Standard residential cleaning focuses on maintaining a clean, refreshed, and organized home environment through general cleaning of main living spaces, including kitchens, bathrooms, bedrooms, and common areas.

Services are performed within the scope selected during booking.

Before Your Appointment

Clients are not required to be home during service.

If you will not be present, please ensure a safe and reliable method of entry is provided before your scheduled appointment. This may include a door code, lockbox, garage access, concierge instructions, or another pre-approved access method.

To help maximize cleaning time, clients are encouraged to remove excessive clutter from floors, counters, and frequently used surfaces before service begins.

While light tidying may be included, excessive clutter may reduce the amount of detailed cleaning that can be completed during the appointment.

During Service

Cleaning is completed based on the selected service scope and condition disclosed at booking.

Our goal is to provide efficient, detail-oriented cleaning while maintaining consistency and quality across every appointment.

Pets are welcome during service; however, clients are responsible for ensuring animals are secured if they may interfere with service or create unsafe working conditions.

Law & Linen reserves the right to pause or discontinue service if unsafe conditions are present.

Service Limitations

Residential cleaning is intended for standard maintenance and routine upkeep.

This service does not include deep-cleaning or specialty cleaning tasks unless specifically booked as add-on services or scheduled separately.

Examples of services not included in standard residential cleaning include interior appliance cleaning, wall washing, heavy buildup removal, post-construction cleanup, move-in/move-out cleaning, biohazard cleanup, and major decluttering projects.

Homes requiring extensive buildup removal or conditions beyond standard maintenance may require a deep cleaning service or custom quote.

Pricing Adjustments & Policy

Pricing is based on the information provided during booking, including home size and property condition.

If the actual condition of the property differs significantly from the condition selected during booking, Law & Linen reserves the right to:
• adjust pricing
• modify service scope
• reschedule service
• require a deep cleaning quote

Any necessary adjustments will be communicated before additional work is performed.

By booking with Law & Linen Home Services, you acknowledge and agree to these cleaning procedures and service policies.

To ensure services are completed safely, efficiently, and with the highest quality of care, we ask all clients to review and follow the responsibilities and policies outlined below.

Client Presence During Service

Clients are not required to be home during cleaning or laundry pickup/drop-off services.

If you will not be present during your scheduled service, you must provide a safe, secure, and reliable method of entry or access ahead of time. This may include a door code, lockbox, garage code, concierge instructions, or another agreed-upon access method.

Law & Linen is not responsible for delays or missed appointments caused by inaccessible properties or incorrect access information.

Pets & Animals

Pets and animals are welcome in the home during service.

However, for safety reasons, clients are responsible for ensuring all animals are properly secured if they may become aggressive, anxious, territorial, or interfere with service.

Law & Linen reserves the right to pause or discontinue service if an animal creates an unsafe working environment.

Safety & Working Conditions

Client and provider safety is extremely important.

Clients are responsible for providing a safe working environment free from hazards, including but not limited to:
• aggressive animals
• unsafe flooring or walking conditions
• biohazards or bodily fluids
• exposed sharp objects or dangerous materials
• unsafe electrical or structural conditions

Law & Linen reserves the right to refuse, pause, or discontinue service if conditions are deemed unsafe.

Personal Belongings & Laundry Responsibility

Clients are responsible for securing valuable, fragile, or sensitive personal belongings before service.

For laundry services, all pockets must be fully emptied prior to pickup or drop-off.

Law & Linen is not responsible for items left inside pockets, including but not limited to:
• cash
• jewelry
• electronics
• pens
• cosmetics
• documents
• keys or other valuables

Clients are solely responsible for ensuring laundry items are free of personal belongings before service begins.

To prevent order mix-ups, all laundry must be placed in clearly labeled bins, totes, baskets, or bags.

Pre-Existing Damage

Law & Linen is not responsible for damage resulting from:
• pre-existing wear and tear
• fragile or unstable items
• improper care labels
• missing or inaccurate washing instructions

Please notify us in advance of any delicate items, damaged surfaces, or special handling requests.

By booking with Law & Linen Home Services, you acknowledge and agree to these responsibilities and policies.

Thank you for helping us maintain a safe, professional, and seamless service experience.

To ensure a professional, reliable, and consistent experience for all clients, please review the following business policies.

By booking any service with Law & Linen Home Services, you acknowledge and agree to these terms.

Booking & Payment

All services must be booked through our designated booking system unless otherwise approved.

Payment is due according to the terms provided at checkout. Services are not considered confirmed until booking and required payment are completed.

Any additional services, add-ons, or scope changes requested after booking may result in additional charges.

Cancellations & Rescheduling

We understand that schedules change.

Cancellations or rescheduling requests should be made as early as possible.

Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee.

Repeated last-minute cancellations or no-shows may result in refusal of future service.

Reschedules can happen as long as they are 24 hours in advance or more. If less, you will lose your booking and payment.

Arrival Windows & Scheduling

While we make every effort to arrive within scheduled windows, exact arrival times cannot always be guaranteed due to traffic, prior appointments, weather, or unforeseen delays.

Clients will be notified if significant delays occur.

Law & Linen reserves the right to adjust scheduling when necessary to maintain safe and efficient operations.

Scope of Service

Services are limited to the scope selected during booking.

Requests outside the original booking scope may require:
• additional time
• additional fees
• rescheduling
• a custom quote

Law & Linen reserves the right to decline services outside the booked scope.

Refunds & Satisfaction

Due to the time-based and labor-based nature of our services, refunds are not guaranteed.

If you believe there is an issue with service quality, concerns must be reported within 24 hours of service completion so we have the opportunity to review and address the matter.

Customer satisfaction is important, and reasonable efforts will be made to resolve legitimate concerns.

Communication

Clients are responsible for providing accurate contact information, including phone number and email address.

Important updates, scheduling information, policy notices, and service-related communication may be sent via email, text, or phone.

Failure to respond to required communications may delay or impact service.

Right to Refuse or Discontinue Service

Law & Linen reserves the right to refuse, pause, or discontinue service at any time due to:
• unsafe conditions
• inappropriate behavior
• harassment or abuse
• unsanitary or hazardous environments outside service scope
• failure to follow policies

Any such determination is made at the sole discretion of Law & Linen.

Liability Limitation

Law & Linen Home Services is not liable for indirect, incidental, or consequential damages arising from service.

Liability, if any, is limited to the amount paid for the specific service provided.